Frequently Asked Questions

Frequently Asked Questions


  • Our normal team consists of two housekeepers. On rare occasions, we send teams of three or four.
  • We provide all of our own supplies and equipment. If you prefer we use your items, please let the office know beforehand.
  • To make our house cleaning services more efficient, we ask that you pick up clothing, toys, and other household items before our visit.
  • We stand behind our work. If you're not 100% satisfied with your cleaning, we'll come back and re-clean it.
  • We are unable to set exact appointment times however you can set time parameters for your cleaning.
  • Yes, we will make every effort to have the same team clean your home each visit but it's not always possible due to illness, vacations or days off.
  • We do need electricity and water to clean so please make sure your utilities are still functioning.
  • For health reasons, our teams will not clean blood, feces, vomit or urine from animals nor humans.

Billing and Pricing

  • We charge all credit cards the day of the cleaning once all work is completed.
  • You need to change/cancel at least 24 hours before your scheduled visit. If your change/cancellation is less than 24 hours notice, we may charge a $35-$50 late cancellation fee depending on office location.
  • We review each account and determine if an upcharge is necessary.

Appointments and Scheduling

  • Email or call us. You can stop whenever you like.

Home Access

  • Clients are either home, hide a key somewhere or provide a key for us to keep on file.
  • Sure, we are happy to keep a copy of your key and store it in our steel lock box in our office.
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706 N Lamar
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(512) 479-7978
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