Frequently Asked Questions

Frequently Asked Questions


  • Our normal team consists of two housekeepers. On rare occasions, we send teams of three or four.
  • We provide all of our own supplies and equipment. If you prefer we use your items, please let the office know beforehand.
  • To make our house cleaning services more efficient, we ask that you pick up clothing, toys, and other household items before our visit.
  • We stand behind our work. If you're not 100% satisfied with your cleaning, we'll come back and re-clean it.
  • We are unable to set exact appointment times however you can set time parameters for your cleaning.
  • Yes, we will make every effort to have the same team clean your home each visit but it's not always possible due to illness, vacations or days off.
  • We do need electricity and water to clean so please make sure your utilities are still functioning.
  • For health reasons, our teams will not clean blood, feces, vomit or urine from animals nor humans.

Billing and Pricing

  • We charge all credit cards the day of the cleaning once all work is completed.
  • You need to change/cancel at least 24 hours before your scheduled visit. If your change/cancellation is less than 24 hours notice, we may charge a $35-$50 late cancellation fee depending on office location.
  • Email or call us. You can stop whenever you like. If you choose to cancel before your second visit, we will charge you $69 to bring your pricing closer to our "one-time" service offering.

Appointments and Scheduling

  • Email or call us. You can stop whenever you like.

Home Access

  • Clients are either home, hide a key somewhere or provide a key for us to keep on file.
  • Sure, we are happy to keep a copy of your key and store it in our steel lock box in our office.
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Austin and San Antonio Maid Service

8000 Anderson Square Suite 107
Austin, TX 78757

Austin: (512) 479-7978
San Antonio: (210) 592-4667
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Serving Austin and San Antonio
Round Rock Maid Service

1208 N I-35, Suite W
Round Rock, TX 78681

(512) 479-7978
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Serving Cedar Park, Georgetown, Lakeway, and Round Rock
Dallas Maid Service

11411 N Central Expy, Ste. D
Dallas, TX 75243

(469) 713-1207
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Serving Carrollton, Dallas, Plano, and Richardson
Katy Maid Service

1315 West Grand Pkwy S. Ste. 111
Katy, TX 77494

(832) 437-0343
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Serving Katy, Richmond, and Sugar Land
Cypress-Fairbanks Maid Service

21514 Northwest Freeway
Cypress, TX 77429

(281) 890-1200
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Serving Cypress-Fairbanks, Hockley/Waller, and West Houston
Houston Maid Service

1737 West Alabama
Houston, TX 77098

(713) 439-1111
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Serving Central Houston
Spring Maid Service

26011 North I-45
Spring, TX 77380

(281) 350-9900
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Serving North Houston, Spring, Tomball, and The Woodlands
Humble Maid Service

4550 FM 1960, Suite K
Humble, TX 77346

(281) 350-9900
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Serving Atascocita, Humble, Northeast Houston, and Kingwood