We stand behind every clean. No exceptions.
If we ever cancel on you, we’ll pay you $100. Period.
Not thrilled with your clean? We’ll send a team back within 24 hours to make it right.
Still not satisfied after a re-clean? VIP cleaning clients receive a full or partial refund depending on the situation.
Available after completing your first 2 visits.
Call, text, or email us within 24 hours of your clean. No forms, no runaround.
We’ll send a team back within 24 hours to re-clean the areas you’re not happy with.
If the re-clean still doesn’t meet your standards, VIP clients receive a full or partial refund depending on the situation — available after completing your first 2 visits.
We’re not perfect — but when something’s off, we fix it fast. Here’s how we’ve handled real customer feedback.
“The rooms they did were good but they missed my office and daughter’s room.”
Team returned the next morning and completed both rooms. We updated the home’s cleaning checklist with a room-by-room walkthrough before leaving.
“The rug was not vacuumed well. It appears they didn’t move the ottoman. There was also a hair behind the bathroom faucet.”
Team came back within 24 hours to re-clean. We added this home’s specific preferences — including moving the ottoman — to the team’s notes for every future visit.
“One trash basket was not emptied and the trash bag was not replaced in the kitchen. But those are very minor. Overall, great job!”
Even minor misses matter to us. The team was notified and the checklist was reinforced for the next visit. Small things add up — we want every detail right.
“When my family started MoreHands 26 years ago, we made a simple promise: treat every home like it’s our own. The guarantee isn’t a marketing gimmick—it’s how we hold ourselves accountable. If we wouldn’t be happy with the clean, you shouldn’t have to be either. We’d rather lose money on a redo than lose your trust.”
With our 100% satisfaction guarantee, you have nothing to lose except the stress of cleaning.
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